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First Step Internet - Postini Help
Help via email:
Additional Support:
- Chat with Tech Support Staff in real time.
First Step Internet has partnered with Postini to provide you the latest tools to prevent junk email and viruses
from reaching your computer. First Step Internet provides this service as part of our commitment to bring you
the best Internet service available.
This service is available to current customers of First Step, and is priced at $1.50 per month.
When the service begins you will receive an activation notification from Postini, with detailed instructions
on how to administer and maintain your email filters.
The Postini services are private and secure. The junk/virus email protection is an automated process.
Nobody has access to your email except you. Nobody will read your email. Your email is not censored,
YOU control the filter settings. Virus detection is powered by McAfee, a recognized industry leader in
antivirus technologies.
Here is a brief overview of the Postini service:
- Your email passes through Postini's automated filters that detect suspected junk and/or virus infected email.
- Suspicious email is directed to your personal, web-based, password-protected Message Center
(it does not arrive at your computer's inbox). Think of this as a quarantine area. In your Message
Center you can read the quarantined email online, delete it, or deliver (forward) it to your in box.
- All quarantined messages are automatically deleted after 14 days.
- Initially you should visit your Message Center often because Postini "remembers and learns"
from your interaction. As time goes on you will be able to rely on Postini's periodic notifications
of your Message Center activity.
- Postini lets you "block" senders; meaning email from them will always be filtered. Or you can
"approve" senders; meaning their email will always be delivered.
- This service is completely controlled by you.
When your service is activated you will be sent explicit instructions on how to access your
Message Center and how to get the most out of your junk/virus email protection.
If you can't wait to learn more, we encourage you to visit the Postini User Instructions page:
Postini User Instructions
If you have any questions please review the Postini FAQ page:
Frequently Asked Questions
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